However if these problems are occurring regularly you should start asking questions. If you still have no luck, work through a methodical testing process to try and identify the cause.ĭon't get upset by the occasional connection problem - they are a fact of life. If you can't connect to your website or email, in many cases the simplest thing to do is be patient and wait for ten minutes then try again. The majority of connection problems with your website will be caused by random internet glitches which are effectively beyond anyone's control. If someone complains that they experienced temporary problems at your site, and your server logs show no obvious errors or downtime, it's safe to assume a random glitch was at fault. Random glitches can have so many causes in so many different locations, and are usually so transient, that it is practically impossible to track them and identify the exact cause.Right now, somewhere in the world, someone is experiencing a glitch which would prevent them from viewing your website if they tried. There are a few important things to understand about random glitches: It is not a recognised phenomenon as such, rather it is a useful way to describe the myriad of minor problems which occur around the internet every day. "Random Internet Glitch" is a completely unscientific term which we have invented purely for this article. There is a breakdown between yourself and the server.
The connection to your server is working - the problem is with the website. Your server is working - the problem may be with your website or with your browser.ĭoes a traceroute show a complete path to your server? If your domain has been cancelled or otherwise tampered with, your site will not work. Is your domain name still active and pointing to the right place? There is a problem with the connection to your server, or the server itself, or the domain name. There may be a problem with the website or server configuration. The connection to your server and domain is working.
There may be a problem with your server, or with the pathway between your computer and the server.Ĭan you access your site using a different ISP? The server is working - the problem is most likely either your site or your domain name. There is a problem with your computer or internet connection.Ĭan you reach other websites on the same server as your site (e.g. Your internet connection is working, so that's not the problem. Question:Ĭan you reach other websites on the internet? As a rule, the simple tests will give you less conclusive results. Some tests are very simple and can be done by anyone, some are more complex and require expert skills.
#HOW TO FIX INSECURE CONNECTION FIREFOX WEBSITE SERIES#
The best plan is to work through a series of tests which give you clues as to what's happening. Only when you have done a bit of investigating yourself should you begin asking for things to be fixed - if indeed there is anything to be fixed.
Please resist the temptation to contact your hosting provider and demand that they fix the problem - chances are the problem has nothing to do with them. Most website owners assume that the problem lies with the website or server, but in fact it's more likely to be the second possibility.